“We’re just not getting much proactive work done”
“Response times are too slow”
“We get billed for every second”
“I don’t think we’re considered an important client”
“Too much budget gets used on meetings and admin”
“Our metrics are constantly improving”
“Communication and responses times are great”
“We get a well-organised, good value service”
“We’ve got a partner that really understands Ecommerce ”
“We get data-backed insights that help us priorite work”
“We feel valued and important”
Every business needs a combination of proactive and reactive Magento support, or as we call it, Essential & Enhanced Magento Support. See the breakdown
Our Magento Support Packages are designed to work around you and are broadly categorised into Essential and Enhanced workflows.
The first step is to conduct an Onboarding session which includes:
- A Magento Technical Audit
- Local Environment Setup
- Deployment Process Setup.
Once we have a thorough understanding of your environment, we know what level of Essential Support will be required to comprehensively maintain it.
The onboarding process also focuses on:
- Future Plans
- Known Requirements
- Key Commercial Goals
- Commercial Understanding
By gaining a deep understanding of you, your business, industry, plans and goals, we’re able to build a team of suitably skilled professionals who together can engage on a roadmap of work that will enhance store performance from the very first month of active support.
Our account management team always take the approach of treating client investment as if it were our own. Any task is carefully evaluated in terms of its potential for improving site performance. We’ll discuss, share observations and ideas and be intelligent ecommerce advisors.
Call us today to discuss uplifting your current design and maximise your market potential.