VonHaus: Downsized their agency
How VonHaus left a 650+ person global agency for our smaller, more personal approach - reducing costs while increasing throughput and getting direct access to experts.
About VonHaus
UK brand known as the go-to destination for home and lifestyle products
Brand Profile
UK brand known for furniture, DIY, garden tools, outdoor living and much more.
Product Range
Comprehensive range including separate VonShef kitchen brand.
The Challenge
VonHaus was working with a large global agency employing more than 650 people, but the experience was far from optimal:
- High costs for maintenance and updates with limited value delivery
- Tickets taking days for simple responses due to complex internal processes
- Multiple team member handoffs before reaching an expert, causing delays, confusion and exaggerating the costs
- High percentage of budget spent on "internal meetings" within the agency rather than making actual progress.
Our Solution
We provided VonHaus with a smaller agency approach offering much more personal service and direct expert access:
- Tickets responded to quickly and worked on within hours, not days
- Direct access to experts without multiple team handoffs or unnecessary triage
- Reduced fees while significantly increasing development through put and delivery speed
- Personal service approach ensuring VonHaus feels valued as a priority customer
Smooth Handover Process
Despite experiencing similar communication challenges with the previous agency that VonHaus had been facing, we maintained professionalism throughout the transition and ensured seamless project handover.
Professional Approach
Maintained professional standards despite challenging communication with the previous agency
Seamless Transition
Ensured zero disruption to VonHaus operations during the agency changeover process
Job Completed
Stayed focused on delivery and got the job done efficiently and professionally
Our Transition Experience
Challenges We Encountered:
- Similar communication delays experienced by VonHaus
- Complex handover processes from the previous agency
- Multiple touchpoints requiring coordination
How We Handled It:
- Maintained professional communication standards
- Focused on VonHaus's needs rather than agency politics
- Ensured seamless project continuity and delivery
Result: Despite the challenges, we successfully completed the transition, earning VonHaus's trust and establishing the foundation for our ongoing 3-year partnership.
Complete Transparency of Time
Unlike traditional agencies with mysterious monthly reports, we provide real-time visibility into all project activities and budget usage.
Previous Agency Approach
- Monthly reports produced after the fact
- Any time overruns invoiced the following month
- Little to no visibility of ongoing work/hours
- Reactive approach to budget management
Deploy Customer Portal
As a "Support-focused" agency, we have developed our own Customer Portal giving near-live tracking of all activities on your project.
Real-time Visibility
Monitor project progress and budget usage as it happens, not after the fact.
Customer Portal Features
Live Timesheets
Real-time project tracking and activity monitoring
Deployment History
Complete deployment history and release notes
UAT Sign-off
User Acceptance Testing approval workflow
Security Scanning
Real-time security scanning results and alerts
CSP Management
Content Security Policy management and monitoring
Link Scanning
Automated broken link scanning and reporting
Performance Reports
Performance monitoring and optimisation insights
Budget Tracking
Budget tracking and usage analytics dashboard
Complete Transparency & Control
Unlike traditional agencies that surprise you with invoices, our portal gives you full visibility and control over your project budget and timeline.
Key Work Delivered
Custom features and enhancements delivered efficiently with our personal approach
Amazon Style Compares
Product comparison functionality similar to Amazon's compare feature, allowing customers to easily compare multiple products side-by-side with detailed specifications and pricing.
Key Benefits:
- Enhanced product discovery and decision-making
- Detailed specification comparisons
- Improved conversion rates
Social Videos
Integration of social media videos to enhance product presentation, allowing customers to see products in action and real-world usage scenarios.
Key Benefits:
- Improved engagement and conversion rates
- Enhanced product visualisation
- Social proof integration
Wallet Button Integration
Payment wallet buttons for faster, more convenient checkout experiences, including Apple Pay, Google Pay and other digital wallet options.
Key Benefits:
- Streamlined payment process
- Reduced cart abandonment
- Enhanced mobile experience
"Buy it With" Feature
Upselling functionality suggesting complementary products that work well together, encouraging customers to purchase complete solutions.
Key Benefits:
- Increased average order value
- Smart product recommendations
- Complete solution selling
Dedicated Product Hub
QR code scanning system linking to product landing pages for marketplace support. Customers can scan QR codes on product boxes to access dedicated digital portals with product information.
Key Benefits:
- Enhanced marketplace sales support
- Improved customer experience
- Digital product information portal
Platform Integrations
Comprehensive third-party integrations to enhance functionality
YotPo
Reviews and galleries platform
Linnworks
Inventory management system
Bizaar Voice
Customer feedback platform
Freshworks
Customer support platform
Nosto
Personalisation platform
Klevu
Search and discovery platform
Switching from a large global agency to Deploy eCommerce was the best decision we made. We get direct access to experts, faster responses and better value for money. The personal service approach makes all the difference.
