Progress and peace of mind with comprehensive Magento 2 support.
A fully functional and progressive ecommerce store is a major contributor to the overall success of your ecommerce channel. Without it, all other marketing endeavours can be negatively impacted.
So a dependable, expert Magento support team to address the unexpected efficiently, spot opportunities, implement positive change and be an intelligent ecommerce partner brings the peace of mind to allow you to attack your ecommerce goals confidently.
Our support team includes certified Magento developers, UX specialists, former ecommerce managers and digital marketing professionals. But above all, we understand what it’s like to be sitting in your seat.
Talk to us about how we can help you post outstanding ecommerce results for the business.
Essential Magento Support
Our Essential Service is considered the baseline Adobe commerce support to keep your store patched, updated and transactional. With an emphasis on speed of resolution, our Essential Support, with fast SLA and ticket turnaround keeps any disruptions to a minimum.
Enhanced Magento Support
Enhanced Adobe Commerce Support sits on top of our Essential Support to become a comprehensive service for driving positive, continuous and measureable improvements in your ecommerce business. Working closely with your account manager, you’ll have access to the full scope of our skils sets in eCommerce and Adobe Commerce Consultancy, Design & UX, Functionality Development, Integrations and more…
Tailored Magento Support Packages
Our Magento Support Packages are designed to work around you and are broadly categorised into Essential and Enhanced workflows.
The first step is to conduct an Onboarding session which includes:
- A Magento Technical Audit
- Local Environment Setup
- Deployment Process Setup.
Once we have a thorough understanding of your environment, we know what level of Essential Support will be required to comprehensively maintain it.
The onboarding process also focuses on:
- Future Plans
- Known Requirements
- Key Commercial Goals
- Commercial Understanding
By gaining a deep understanding of you, your business, industry, plans and goals, we’re able to build a team of suitably skilled professionals who together can engage on a roadmap of work that will enhance store performance from the very first month of active support.
Our account management team always take the approach of treating client investment as if it were our own. Any task is carefully evaluated in terms of its potential for improving site performance. We’ll discuss, share observations and ideas and be intelligent ecommerce advisors.
Some statistics we've acheived for clients we support:
What our clients say
We couldn’t be more pleased with the guys at Deploy. When we asked them to take over, they made that happen quickly and effectively. Communication was superb throughout. A real breath of fresh air. We’ve got real confidence in where they can help us take our online presence. That’s something we’re already working on and we’re looking forward to implementing some fantastic ideas so our customers can get an even better online experience.
I’ve worked closely with the Deploy team for a number of years now and we’ve had some pretty ambitious targets to drive towards along the way. I’m pleased to say that we’ve regularly exceeded our performance targets, and Deploy have played their part in us hitting those targets. We’ve got a great working relationship with a long term road map to work to together. We’re looking forward to continuing our partnership with them.
We’ve worked with Deploy for over 7 years now and this is the 2nd major website development project we’ve worked on together. Once again, it was well-managed, communication was great throughout and we Deploy have played a major role in suggestions for improvement across the site. We’re already seeing the positive impact to key metrics so overall we’re really happy.
Let's Talk Magento Support
Call us today to discuss uplifting your current design and maximise your market potential.