Magento Rescue

We can try provide an emergency assessment within 3 business days. This includes a technical audit, recovery feasibility analysis, timeline estimate and cost breakdown. We can do the initial steps discreetly without involving the previous agency.

We've handled this situation many times. We can work with whatever assets you have access to, reverse-engineer existing work and if necessary, start fresh with a clean rebuild. We also provide guidance on protecting your interests during agency transitions. We often find that previous agencies are willing to cooperate once they see our professionalism and commitment to delivering results.

Our assessment evaluates code quality, architecture decisions, completed functionality and technical debt. We provide honest recommendations - sometimes rescue is most cost-effective, other times a clean rebuild is better long-term value. Typically we take on rescues to secure the ongoing support contract, so we want to ensure the project is viable.

Recovery timelines vary based on project complexity and how much salvageable work exists. Simple projects can be rescued in 2-8 weeks, just depends on what is outstanding. The Triton Showers project took just 6 weeks. We always provide realistic timelines upfront.

Yes, once we commit to a rescue project, we provide fixed-price contracts with delivery guarantees. We stand by our work and ensure projects are completed to the highest standards. Our goal is to restore your confidence in the project and our team.

Absolutely. We can work with your existing hosting setup, or if there are infrastructure issues contributing to project problems, we can migrate to optimised hosting as part of the rescue process. We're platform and hosting agnostic, but of course we can recommend our partners if needed.

We handle the technical transition professionally and discreetly. We focus on completing your project rather than criticising previous work. Our goal is to deliver results while maintaining professional relationships within the industry.

Yes, all rescue projects include post-launch support options. We typically recommend our Essential and Technical Support service to ensure your rescued project continues to perform optimally and receives regular updates and maintenance.