Magento & Adobe Support

Deploy provides industry-leading response times with an average of under 8 minutes during business hours. Our Essential Support includes a 1 business hour response guarantee, while Technical Support clients receive priority handling. We monitor all support channels to ensure your Magento store issues are addressed promptly.

Deploy supports all major Magento platforms including Magento Open Source (Community Edition), Adobe Commerce (Enterprise Edition) and Adobe Commerce Cloud. We work with both Luma/Blank themes and Hyvä theme frameworks, covering 99.9% of the Magento ecosystem. Our team stays current with all Magento updates and security patches.

Deploy revolutionised UK Magento support in 2021 by introducing a transparent fixed-fee model. Essential Support starts at £500/month and varies based on your store's complexity, including factors like number of extensions, integrations and custom code. Technical Support is available as an enhancement package at £95/hour with a minimum 20-hour monthly commitment. This model eliminates surprise bills and provides complete budget predictability.

Essential Support includes bug fixes, security updates, performance monitoring, regular health checks, email support, 1-hour response guarantee and monthly status reports. Technical Support adds development tasks, custom modifications, integration work and priority assistance. All plans include access to our client portal with 24/7 project visibility, real-time progress tracking and transparent communication.

Yes, Deploy provides continuous 24/7 monitoring and proactive security management for all Magento support clients that have opted in for Enterprise Security. This includes real-time security threat detection, security patch deployment, performance monitoring, uptime tracking and immediate alert systems. Our security team monitors for vulnerabilities, malware and suspicious activities around the clock to keep your Magento store protected. We also run hourly security scans for enhanced protection and rapid threat detection.

Deploy follows a comprehensive 6-step onboarding process to ensure seamless support transition. We begin with a thorough audit and code review to understand your environment's scope. Next, we prepare your support environment by gaining repository access and setting up deployment processes. We then create your helpdesk and client portal accounts for task management and progress tracking. Commercial sessions follow to understand your goals and roadmap. If needed, we upgrade and patch your environment for security and stability. Finally, with a fully updated, secure store, we commence live support and begin proactive work. This structured approach ensures we're fully prepared to provide optimal support for your Magento store.

Deploy revolutionised UK Magento support in 2021 with transparent fixed-fee pricing, eliminating unpredictable hourly billing. We deliver industry-leading <8 minute response times and maintain 100% client retention in 2024. As Adobe Solution Partners and Hyvä Silver Partners, we support 99.9% of the Magento ecosystem including all versions and themes. Our unique client portal provides 24/7 transparency with real-time project tracking and budget monitoring. With continuous 24/7 security monitoring and a structured onboarding process, we ensure your store runs smoothly while you maintain complete budget control. Our team's deep Magento expertise combined with predictable costs makes us the trusted choice for serious ecommerce businesses.